Introduction
Relay Pallet Limited (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website relaypallet.ca and use our services. By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from you in the following ways:
Personal Information: This is information that can be used to identify you directly, such as:
• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (credit card details, bank account numbers)
Non-Personal Information: This is information that cannot be used to directly identify you, such as:
• Browser type
• Device type
• Operating system
• IP address
• Date and time of access
• Pages visited on our Site
• Referring website URLs
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, and to personalize your experience with Relay Pallet Limited. Specifically, we may use your information for the following purposes:
• Service Delivery: To process your orders, manage your account, and deliver or pick up pallets and other services as requested.
• Customer Support: To respond to inquiries, provide customer support, and resolve issues.
• Billing and Payments: To manage billing processes, including invoicing and payment processing.
• Marketing: To send you promotional materials, newsletters, or other marketing communications, where permitted by law.
• Site Analytics: To analyze usage patterns and improve the performance of our Site and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Share Your Information
Relay Pallet Limited respects your privacy and will not sell, rent, or trade your personal information. We may share your personal information in the following situations:
• Service Providers: We may share your information with trusted third-party vendors who assist us in providing services, including payment processors, delivery companies, and IT service providers. These service providers are contractually obligated to protect your personal information and use it only for the services they provide to us.
• Legal Obligations: We may disclose your information to comply with any legal requirements, such as a court order, or in response to a request from a law enforcement agency.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We implement a variety of security measures to ensure the safety of your personal data, including encryption, secure server storage, and restricted access to your information.
However, please be aware that no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your experience on our Site. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser, enabling the Site or service provider’s systems to recognize your browser and capture certain information.
We use cookies for the following purposes:
• To remember your preferences and settings
• To analyze Site traffic and user behaviour
• To deliver targeted advertising and marketing communications
You can control or delete cookies through your browser settings, but note that disabling cookies may affect your ability to use certain features of our Site.
6. Your Rights
You have certain rights concerning your personal information. These rights may include the following:
• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
• Data Portability: Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the contact details provided below.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymize your personal data.
8. Third-Party Links
Our Site may contain links to third-party websites that are not operated by Relay Pallet Limited. If you click on a third-party link, you will be directed to that website. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of every website you visit.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information.
10. Changes to This Privacy Policy
Relay Pallet Limited may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page, and the updated version will be indicated by the “Last Updated” date at the top of this Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
226 377 7664
relaypallet@gmail.com
By using our Site and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.